1735 Studios Policies
1.BOOKING ONLINE- GlossGenius requires a card to book an appointment online and we require a card on file in the case of a late cancellation or missed appointment. There is a 50% fee for late cancels and 100% for missed appointments. The card is NOT charged at booking, but ONLY in the event of a cancel or missed appointment, or if you elect to have it charged at the end of the service.
2. CANCELLATION AND REFUND POLICY- Appointments must be cancelled or rescheduled 24 hours in advance. Text and email reminders are sent out 72 hours and 24 hours before your appointment. We understand that emergencies arise, but we don’t allow any exceptions. In the event that you are sick, please reschedule your appointment. We all have families and other clients to think about, as well as ourselves. Refunds are not offered on any service. If there is an issue, please let us know within 48 hours and we will come up with a resolution. We stand behind our work and will fix any issues we can, but do not wait until your next appointment to let us know.
3. PAYMENT- We accept cards and cash, but do not carry change.
4.LATENESS- If you arrive late for your appointment, your service will end at the same time as if you hadn’t been late. We will do what we can for the remainder of your appointment, but that may mean you miss out on some of the service. If you arrive more than 15 minutes late for an appointment, you may need to be rescheduled. Payment will not be adjusted for lateness. Feel free to arrive early, we have a lobby with snacks and drinks.
5.VISITORS- We welcome visitors but they cannot disrupt any services going on in the rest of the building. Make sure you’re aware of this, especially with children. We want everyone to feel relaxed and welcome.
6.PRICING AND POLICIES- Pricing and policies are subject to change at any time. Please keep yourself updated by checking on the website. Also, please make sure we have a valid email address and birthday on file. These will be used for marketing, any important changes, and a birthday coupon!